Premier Tech is looking for a self-motivated after-sales service manager, located near a major airport, to travel 25% of the time throughout North America to customer facilities.
We expect to find a team member with leadership, vision, strong business acumen and commitment in keeping your team engaged, efficient and aligned with the Customer Service team’s strategic imperatives.
Your future team
At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.
Your future role
- Promote health and safety measures
- Set annual objectives for your team
- Engage and coach your team members to leverage their skills and to help them meet and surpass the expectations and improve our customer’s uptime
- Drive high-level retention rates
- Communicate with team members and customers after work hours
- Validate timesheets and expenses report in a timely manner and ensure that they respect the working conditions and guidelines in force
- Ensure constant diligence in the monitoring of non-chargeable hours
- Provide field support to your team — when necessary
- Participate in customer calls and visits to help create and sustain a strong relationship
- Monitor and analyze performance indicators to improve customer experience and the business group’s financials deliverables
- Manage your annual budget meticulously
- Seek and support new business opportunities within your coverage radius
- Background in mechanical, electrical or industrial engineering
- Proven leader
- Excellent communication skills
- Ability to manage several projects at once and successfully bringing them to completion
Do these words spark your interest?
after-sales, travel, field service, customer service
If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!