Premier Tech is looking for a self-motivated after-sales service manager, located near a major airport to travel throughout North America to customer facilities and meet with their team.
We expect a candidate with leadership, vision, strong business acumen and commitment in keeping your team engaged, performant and aligned with the Customer Service team’s strategic imperatives.
Your future team
At Premier Tech Systems and Automation, we enhance our clients’ manufacturing facility efficiency by integrating innovative and high-value systems leveraging the full potential of robotics. We are among the largest conditioning, handling, and packaging automated equipment suppliers in the world — whether for nutrition, agriculture, organics or industrial products.
Your future role
- Lead a team of field service technicians
- Promote health and safety to mitigate risks and safety issues
- Coach your team members to leverage their skills and optimize overall performance
- Drive high-level retention rates, engaging your team member through open and frequent communication
- Participate in customer calls and visits to help create and sustain a strong relationship
- Monitor and analyze performance indicators to improve customer experience and financials deliverables
- Seek and support new business opportunities through internal networking – sales representative, client success manager, help desk, etc.
- Leverage your team’s field presence to fuel growth — service agreements, part management, upgrades, optimizations, training, etc.
- Provide field support to your team
- Communicate with team members and customers after work hours
- Travel approximately 25% of your time annually
- Background in mechanical, electrical or industrial engineering
- Customer oriented
- Proven leader
- Great coaching and talent development skills
- Excellent communication skills
- Abilities to manage several projects at once and successfully bringing them to completion
Do these words spark your interest?
after-sales, travel, field service, customer service
If you are ready to take on this challenge, please bring your drive, ambition and talent, and let’s partner together!