Survey on Customer Satisfaction
 
    
  
         
 
 
Have you ever called STONEPAK technical support?
  Yes
No
     
 When I call for technical assistance…
Strongly Agree Agree Neutral Disagree Strongly Disagree
 I get a quick response
  ____ __ __ ____ ___ _ _
 I get an immediate call back when I leave a message
  ____ __ __ ____ _ ___ _
 I always get my problem solved
  ____ __ __ ____ __ __ _
 Technicians are friendly
  ____ __ __ ____ __ __ _
 Technicians are competent
  ____ __ __ ____ __ __ _
 
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Have you ever used STONEPAK’s Technicians at your location?
  Yes
No
     
 When technicians come to my company…
Strongly Agree Agree Neutral Disagree Strongly Disagree
 They arrive within a reasonable time
  ____ __ __ ____ ___ _ _
 The time required to repair the equipment is reasonable
  ____ __ __ ____ _ ___ _
 Cost of on-site service is competitive
  ____ __ __ ____ __ __ _
 Technicians always suggest upgrades and retrofits
 available on our specific equipment
  ____ __ __ ____ __ __ _
 Technicians are friendly
  ____ __ __ ____ __ __ _
 Technicians are professional
  ____ __ __ ____ __ __ _
 
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Have you ever ordered parts from STONEPAK?
  Yes
No
 When I order spare parts…
Strongly Agree Agree Neutral Disagree Strongly Disagree
 I receive my order quickly when it is urgent
  ____ __ __ ____ ___ _ _
 Spare parts are well packaged
  ____ __ __ ____ _ ___ _
 Orders are accurate
  ____ __ __ ____ __ __ _
 Orders are delivered on time
  ____ __ __ ____ __ __ _
 Cost of spare parts is competitive
  ____ __ __ ____ __ __ _
 I order spare parts only when replacement is necessary
  ____ __ __ ____ __ __ _
 I order spare parts to build an inventory
  ____ __ __ ____ __ __ _
 I am informed of the spare parts kits available for our
 equipment
  ____ __ __ ____ __ __ _
 I always order proprietary parts (exclusive to a particular
 brand) from the Original Equipment Manufacturer (OEM)
  ____ __ __ ____ __ __ _
 I always order common or commercial parts from the
 Original Equipment Manufacturer (OEM)
  ____ __ __ ____ __ __ _
 
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Please indicate the importance you give to each criterion when you buy spare parts:
 
 
Extremely important Very important Important Not very important Not important
 Price
  ____ __ __ ____ ___ _ _
 Delivery time
  ____ __ __ ____ ___ _ _
 Parts availability
  ____ __ __ ____ ___ _ _
 Simple purchasing process
  ____ __ __ ____ ___ _ _
 Single source supplier
  ____ __ __ ____ ___ _ _
 Technical assistance
  ____ __ __ ____ ___ _ _
 Knowledge of representative
  ____ __ __ ____ ___ _ _
 
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  Do you have a preventive maintenance program for your equipment?
    Yes
No
     
  How often do you perform preventive maintenance on your equipment?
    Every week
Every month
Every two months
Twice a year
Once a year
 
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  Have you been informed of STONEPAK’s preventive maintenance programs?
    Yes
No
     
  Have you been informed of the retrofits and upgrades available on your equipment?
    Yes
No
     
  Have you been informed of STONEPAK's training programs for equipment operators?
    Yes
No
     
  Do you always use a STONEPAK's Technician to perform your preventive maintenance on your equipment?
    Yes
No
 
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  Do you have any comments on STONEPAK’s customer service:
   
     
  Do you have any comments on the quality of service provided by the spare parts team:
   
     
  Do you want to enter the draw to win a GPS?
    Yes, I want to enter
No, I would like this survey to remain anonymous
     
 
 
Please fill out all fields below to be eligible to win a GPS
 
  Company name:
  Contact name:
  E-mail:
  Phone:
 
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